Frequently Asked Questions

Jokuda is an online broker specialising in business and consumer lending solutions. We offer a comprehensive range of products including business loans, asset finance, commercial property loans, personal loans, home loans, car finance, credit cards, and debt consolidation services. Our mission is to provide accessible, transparent, and competitive financial solutions to help Australians achieve their financial goals.

Yes, Jokuda Pty Ltd holds Australian Credit Licence No. 573020 and is regulated by ASIC under the National Consumer Credit Protection Act 2009. We are a proud member of the Australian Financial Complaints Authority (AFCA), ensuring independent dispute resolution for our customers. Our technology-driven platform operates in full compliance with all relevant Australian financial services laws and regulations, providing you with secure and transparent financial services.

Yes, we consider applications from individuals with various credit histories. While we do perform credit checks, we take a holistic approach to assessing applications. We consider factors such as current income, employment stability, existing debts, and the purpose of the loan. If you have concerns about your credit history, we recommend speaking with one of our loan specialists who can discuss your specific situation and available options.

Interest is calculated daily on the outstanding balance and charged monthly. For fixed-rate loans, your interest rate remains the same throughout the loan term. For variable-rate loans, the rate may change based on market conditions. We use a simple interest calculation method, and you can make additional repayments to reduce the total interest paid over the life of the loan.

Yes, you can pay off your loan early on most of our products without any early repayment fees. This includes making additional repayments or paying the full balance. Early repayment can save you significant interest costs. You can make additional payments through your online account, mobile app, or by contacting our customer service team. We'll provide you with a payout figure if you want to close your loan early.

We only share your information with third parties when necessary for providing our services, such as credit reporting agencies, property valuers, or legal requirements. We never sell your personal information to third parties for marketing purposes. Any sharing of information is done in accordance with our Privacy Policy and applicable laws. You can opt out of certain types of information sharing by contacting our privacy officer.

The fact-find is a structured conversation (usually 20–45 minutes, either online or with a Jokuda broker) where we capture the full picture of your finances, goals, and circumstances. It covers income and expenses, assets and liabilities, employment history, household structure, and your objectives for the loan. It's how we move from a quick shortlist to a recommendation we can stand behind.

Lenders don't approve loans on rough self-reported numbers. They need full serviceability — every dollar in and out, verified against payslips, bank statements, and tax returns. The fact-find is also a regulator-mandated step under the Best Interests Duty: as your broker, we're legally required to understand your situation deeply before recommending any product. Skipping it means we can't legally recommend anything; doing it properly means our recommendation actually reflects what's best for you.

For a straightforward home loan, allow 20–30 minutes. For complex situations (multiple income sources, business owners, joint applicants, investment portfolios), 45–60 minutes. You can complete the digital fact-find at your own pace and save your progress.

Yes. All personally-identifying information is encrypted at the application layer (AES-256-GCM). Only Jokuda staff with explicit need-to-know access can view your decrypted data, and every access is audited. We never share your information with a lender without your written consent.

Our broker reviews your fact-find against our panel of 50+ lenders using full eligibility rules — not just the rate-card filtering used for your preliminary match. We then send you a written recommendation explaining which lender(s) are best-suited and why. Once you approve, we lodge the formal application — that's typically the first step that involves any credit check.